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01 — Shipping

How We Ship

All orders are fulfilled directly by the brand. VLT coordinates the logistics — once your order is placed, the brand packs and ships within their listed processing window.

Method Estimated Delivery Cost
Standard 5–9 business days Calculated at checkout
Express 2–4 business days Calculated at checkout
International 7–16 business days Calculated at checkout
Mystery Drop Box 3–5 business days Flat rate, shown at checkout
Order tracking: You'll receive a tracking number by email once your order ships. Processing time is typically 1–3 business days before dispatch. Delays may occur during high-volume drop periods.

For international orders, customs duties and import taxes are the responsibility of the buyer. VLT is not liable for delays caused by customs processing.

02 — Returns

Return Policy

Return eligibility on VLT is set by each individual brand — not by VLT universally. Some brands accept returns; others operate on a final sale basis. You'll see a clear return policy indicator on every item before you check out.

How it works: When you open your cart, each item will display either 14-Day Returns or Final Sale — so you always know before you buy.
Scenario Policy
Brand accepts returns 14 days from delivery — unworn, tags intact, original packaging where possible
Brand is final sale No returns or exchanges — clearly marked at checkout
Mystery Drop Box Final sale on individual pieces — see note below
Item arrived damaged or incorrect Always covered — contact us within 7 days, regardless of brand policy

To start a return on an eligible item, contact us with your order number, the item name, and the reason for return. We'll issue a prepaid return label within 2 business days. Refunds are applied to your original payment method within 5–7 business days of receiving the return.

Mystery Drop Box: All Mystery Box purchases are final sale. We can't accept returns on individual pieces due to the curated, surprise nature of the product. If an item arrives damaged, defective, or outside your selected size range, contact us within 7 days and we'll make it right.
03 — Exchanges

Size Exchanges

We currently don't offer direct exchanges — stock moves fast and we can't guarantee the size you need will still be available. The fastest path is to return the original item and re-order your preferred size.

If you're unsure about sizing before you buy, reach out via the Contact page and we'll help you figure it out before the order is placed.

Need help with an order?

Reach out directly and we'll sort it.

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